Frequently Asked Questions

What’s the story behind the birth of Eco Planet?

Eco Planet Cleaning has officially been in business since 2016. Prior to that, the team did cleaning, maintenance, and property management work under other company names, dating all the way back to 2001. It’s a small, family business, founded by immigrants to Canada, that has grown to a competitive, industry-leading level, without becoming overly “corporate”. The owner, Djuro Celic, came to Vancouver with the understanding that providing something to the community and overall environment that we inhabit, such as eco-friendly cleaning solutions for everyday living, was really important. Read about our combined 25+ years in the industry in our bios.

What does Eco Planet do and how is it different?

We have a team of janitorial technicians that make sure residential and commercial properties are a clean and safe space for people to live and work from. Our cleaning solutions are void of the harsh chemicals commonly found in mainstream cleaning brands. Our eco-friendly solutions also have recyclable packaging, making it easier for us to achieve the level of sustainability that we’re committed to.

How did your business adjust to the COVID-19 Pandemic?

We worked very hard on prioritizing and protecting the safety of our current and new clients by offering disinfecting services. The systems and solutions that we use are government-approved to fight against COVID. It’s important for us that people feel safe in the communities that they live in and the spaces that they inhabit. Learn more about our residential cleaning and our commercial cleaning services.

What steps has Eco Planet Cleaning taken to protect its staff from COVID-19?

We’ve always used nitrile gloves—even before the pandemic. All of our workers wear these as well as new, reusable masks. We’ve also been using our government-approved COVID cleaning solution, which ensures all surfaces are thoroughly cleaned.

In terms of our eco-friendly cleaning services, for now we have stepped away from doing carpet cleaning inside residences that are occupied at this time. This is for the safety of our staff and for the people that are living there. It’s unfortunate, but in order to be safe, we have to make sure that we take all the necessary precautions.

Can I purchase the cleaning solutions you use?

We can sell it directly to customers, yes! There’s about 10 different products that we use regularly. The solution actually gets poured into bottles and diluted with water, and there is a little numbering system for how many ounces you’re using. So you can squeeze it and it fills up to where you need it to go, making it very easy to use. Learn more about our Eco-Pro cleaning solutions here.

Customer Care

How does Eco Planet Cleaning deal with an unhappy or dissatisfied customer?

We recognize that every situation and every problem is going to be different, and every solution is going to be different for that problem. It’s very important for us to deliver full customer satisfaction here at Eco Planet, and we’re committed to delivering on every individual customer’s needs. We make sure to listen to the customer and their needs and find out what the best possible solution is from there, and how we as a company can make sure the client is satisfied. Feel free to contact us here.

Do you give back to the community?

Our CEO, Djuro, gives donations to a Serbian dance folk group, as well as donations for multicultural days at S.U.C.C.E.S.S, who offer support to Canadian newcomers. We have also worked with our marketing team by donating individual pre-packaged treats to do something fun for Halloween in our community, to bring a bit of normalcy back for the local kids. We hope that in 2021 we can give back to our community and offer some lighthearted relief from the negative impact the pandemic has had on this year with food drives, clothing drives or donations to local charities in Vancouver.

What makes Eco Planet unique compared to other cleaning companies in the industry?

Being eco-friendly has been our “trademark” since 2001. Here in Vancouver and the Lower Mainland we’re surrounded by greenery, and we want to make sure that our environment is sustained. Using our eco-friendly solutions and methods is important for our everyday lives. These products and methods are used in both residential and commercial buildings, and ensure the safety of our community and those within the spaces. We want to protect elderly people who may be sensitive to smells or certain harsh chemicals, or children who might touch something and then put their hands in their mouth.

The methods we use are just as important as the cleaning solutions themselves, too. Our microfiber cloths capture dust, bacteria, and moisture. They are easy to clean and sanitize, meaning we are not contaminating other areas within properties. These are just a few ways in which Eco Planet differentiates itself in the cleaning industry.

How can I get in touch with Eco Planet?

The best way to contact us is to either call us on 778-379-5238, email us at helpdesk@ecoplanetcanada.ca, or follow our Facebook and Instagram channels.  We’re excited to help you with all your eco-friendly cleaning needs!